BMW Euro Auto Recruitment Notification

Euro Auto Corporation – the BMW official authorized importer in Vietnam – caters to the growing demand for premium brands in one of Southeast Asia’s fastest growing economies. Due to our rapid expansion, we are now looking for highly qualified and motivated candidates for the following positions in Ho Chi Minh City:

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Posted on: 24 February 2012:

Marketing & Communications Department:

Job Title:
Customer Relation Management Executive (CRM Executive)

Reporting to:
Marketing & Communications Manager

Supervises:
On-site team leader, CRM team

Aim of Position:
• To reinforce relationships with existing and potential customers in order to increase customer loyalty and to prospect new customers.
• To ensure that CRM targets as defined by the manager are reached based on planning, budgeting, preparing and conducting adequate measures

Detailed Job Description:
1) Develop CRM Plan:
• Implement and develop CRM plan according to the campaigns of the company (free valet parking, handover processes, BMW card, Customer Satisfaction)
• Liaise with BMW Asia for benchmarking and expertise support

2) Handle customer complaints & standardize processes:
• Record customer complaints in a comprehensive manner and pass them on to the relevant departments
• Prepare and standardize necessary processes and inform related departments

3) Update prospective buyer and customer files:
• Check that existing data are up-to-date and complete; correct and supplement the data
• Make routine contact with new car customers as approved by the Manager
• Research customer interests and needs upon request
• Pass customer requests on to the sales staff as approved by the Manager
• Perform regularly follow-ups of addresses that have already been contacted
• Collect customer requests from the Website, update and forward to respective departments and reply in an appropriately and timely manner

4) Retail marketing support:
• Determine relevant customer data that is suitable for a specific company campaign and provide detailed input
• Cooperate with event coordinator to receive necessary reports

5) Customer gifts/ card & CRM program:
• Initiate and process customer gifts/ card and control the stock
• Cooperate with event coordinator to initiate order process of items related to CRM

6) Administration & Reporting:
• Check contracts, payments related to CRM
• Prepare necessary reports on CRM and time shifts for the CRM team


Requirements:
• Personal Characteristics: Self confident, friendly, outgoing, reliable, flexible, communicative
• Soft Skills: Rhetoric & conversation skills, flexible approach, precise working attitude, ability to cope with stress, good coordination and communication skills
• Work Experience: Specialist in data processing and customer care, background in Communications/Marketing, Experienced in advertising and market research, IT skills (especially MS Visio)

Please send your full application with CV to:
HR Department - BMW Euro Auto
808 Nguyen Van Linh st., Tan Phu Ward, District 7, HCMC

Or via email to: job@bmw.vn



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Posted on: 23 February 2012:

Sales Department:
• 10 Sales Representatives for Phu My Hung Showroom - HCMC
• 10 Sales Representatives for Pasteur Showroom - HCMC
• 10 Sales Representatives for Moevenpick Showroom - HCMC
• 01 Sales Admin – HCMC
• 01 Receptionist – HCMC

Technical Department:
• 05 Technicians – HCMC


Requirements:
• Experience in automobile sales
• Driver’s license and good driving skills are preferable
• Good computer skills
• Excellent communication skills in both English & Vietnamese
• Good communication and problem solving skills
• Open attitude
• Commitment


Please send your full application with CV to:
HR Department - BMW Euro Auto
808 Nguyen Van Linh st., Tan Phu Ward, District 7, HCMC

Or via email to: job@bmw.vn